Your privacy matters to us

1. Scope

This Privacy Policy applies to avylion.com and the services we provide as an Australian travel company (“Avylion”, “we”, “us”). By using our website or contacting us, you agree to the practices described here.

2. Information we collect

• Contact details (name, email, phone).
• Trip details (dates, destinations, preferences, budget).
• Booking information (hotels, tours, transfers you select).
• Communications (messages you send us and our responses).
• Technical data (IP address, device, browser; via cookies/analytics).

3. How we use information

• To plan and manage your trip, provide quotes, and confirm bookings.
• To communicate with you about enquiries, updates, and support.
• To improve our website, services, and customer experience.
• For legal, security, and fraud-prevention purposes.
• With your consent, to send news and offers (you can opt out anytime).

4. Sharing

We may share necessary details with trusted travel partners (e.g., hotels, tour operators, transfer services) solely to fulfil your booking. We do not sell your personal information. We may also share data if required by law.

5. Retention

We keep personal information for as long as needed to provide services and meet legal or accounting obligations. When no longer required, we take steps to delete or de-identify it.

6. Your rights

• Access and request a copy of your personal information.
• Ask us to correct incomplete or inaccurate details.
• Request deletion where applicable, or object to certain uses.
• Opt out of marketing at any time via the link in our emails or by contacting us.

7. Cookies

Cookies help our site function and let us understand usage. You can adjust your browser settings to block or delete cookies. For details, see our Cookie Policy.

8. Security

We apply administrative, technical, and physical safeguards to protect personal information. No method is 100% secure, but we work to prevent unauthorised access, use, or disclosure.

9. International transfers

Some partners and service providers may be located outside Australia. Where we transfer data internationally, we take reasonable steps to ensure appropriate protections are in place.

10. Contact

If you have questions or requests about this policy or your data, contact us:

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest version. Significant changes will be highlighted on this page.